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Welcome to Vape By Post

Vape By Post Terms & Conditions

Thank you for visiting the Vape By Post Website.

By placing an order with VBP you confirm that you are over 18 years of age and have read and agreed to our terms and conditions. Vape By Post (VBP) may use the details you provide at registration to verify you are over 18. See our Privacy Policy for more information.

Vape By Post cannot be held responsible for damage or injury to persons or property caused by improper or irresponsible use of e-liquid, vaping devices, electronic cigarettes or any associated products.

By continuing to browse and use this website, you agree to be bound by comply with the terms and conditions of use that follow. These Terms & Conditions, together with our privacy policy govern the VBP relationship with you regarding this website. Do not use our website if you disagree with any part of these terms and conditions.

Please read through our Shipping & Dispatch and Warranty & Returns policies, before making an order with VBP. Please do not place an order if you do not agree to our terms and conditions,

The term VAPE BY POST, 'we' or 'us' refers to the owner of the website. The term 'you' refers to yourself as the user or viewer of our website.

The content of the pages of this website are subject to change without notice and are for your general information and use only.

We nor any third parties involved with VBP, provide any guarantee or warranty as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any specific purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by English law.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. VBP shall not be liable for any subsequent use of any information, services or products on this website is entirely at your own risk,

The VBP website may contain material which is licensed to us as well as owned by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Other than in accordance with the copyright notice, which forms part of these terms and conditions, reproduction is prohibited.

Acknowledgement is made on the website for All trademarks reproduced on this website which are not the property of, or licensed to VBP

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

This website also includes links to other websites and these are provided for your convenience to provide further information. The existence of these links does not signify that we endorse the websites and VBP has no responsibility for the content of the websites that are linked.

Vape By Post are not a pharmaceutical company and we do not manufacture, produce or sell medicinal products.

Vape By Post reserve the right to change these terms and conditions without prior notice.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

The electronic cigarette is sold as an alternative to smoking and not a 'quit smoking' aid. For smoking cessation advice, we recommend that you contact your doctor.

E-liquid contains nicotine and should always be handled and stored in a safe manner. Specifically, store the product in a safe place and out of the reach of children.

Before combining products, which are sold separately on our website, such as atomisers/cartomisers and batteries, you should check the compatibility. If in doubt, contact the equipment manufacturer or VBP before purchasing.

You are responsible for providing the correct details and shipping address when creating an account or placing an order on the site. VBP is not responsible for the non-arrival of goods, due to incorrect or incomplete details being submitted at the time of ordering.

We aim to ship all items within 48 hours you can return the order to us unopened and in its original condition to receive account credit or a full refund (customer to pay shipping costs). You have 7 days from the date you make your payment to cancel your order PLEASE NOTE that this does not apply to e-liquid which is a consumable item and therefore due to hygiene and safety reasons we cannot take bottles of e-liquid back into stock.

WE CANNOT ACCEPT RETURNS OF E-LIQUID OR ANY PRODUCT CONTAINING E-LIQUID.

Items with Warranty

Please read our Warranty & Returns information for specific product warranty detail. Vape By Post only offers a warranty on faulty products which will run from the date you receive your order.

When returning an item, it is your responsibility to ensure that the correct postage is paid, the goods are correctly packaged and a tracked postal service is used if required.

Warranty & Returns

Vape By Post (VBP) has a very simple approach to returns which is outlined below:

WARRANTY

The warranty period will run from the day you receive items which qualify. Please check all goods when you receive them to be sure that they are covered by the warranty.

Vape By Post operates a Return To Base (RTB) warranty policy: If you would like to return an item to VBP, you pay to ship it back and if it is found to be faulty we will refund the shipping costs for you.

VBP can only offer a warranty on faulty products.

Product Warranty Terms

Atomiser Coils & Clearomisers

This warranty applies to manufacturer defects and covers repair or replacements, if the product is deemed to be faulty or beyond repair.

Atomiser coils and clearomisers are consumable products and have a limited life span. Atomiser coils are sold with a Dead on Arrival (DOA) warranty have a life expectancy of 7 to 21 days depending on use. If an atomiser coil has been used, it cannot be returned. Clearomisers are sold with a 7-day warranty and have a life-expectancy of one to 3 months (depending on use).

VBP Batteries

This warranty applies to manufacturer defects and covers repair or replacements, if the product is deemed to be faulty or beyond repair.

Batteries are sold with a 1-month RTB warranty and have a life span of three to six months (depending on use).

VBP E-liquid

E-liquid is a consumable item and due to hygiene reasons, we cannot take opened bottles of e-liquid back into stock.

Other Non-Consumable Items (Including VBP Cables, Adaptors & Plugs)

This warranty applies to manufacturer defects and covers repair or replacements, if the product is deemed to be faulty or beyond repair.

Unless otherwise specified, all other non-consumable items are sold with a 12-month warranty.

VBP Kits

This warranty applies to manufacturer defects and covers repair or replacements, if the product is deemed to be faulty or beyond repair.

Kit warranties apply to the component parts and the terms of cover are detailed above.

Third Party Products

This warranty applies to manufacturer defects and covers repair or replacements, if the product is deemed to be faulty or beyond repair. If a product has been damaged in any way by the customer we reserve the right to refuse a refund or return. Your statutory rights apply.  

Unless otherwise specified, the manufacturer’s warranty applies and VBP will act as an agent.

This warranty requires the customer to return the item to VBP to be inspected, tested or checked.

RETURNS

None of our Terms and Conditions affect your statutory rights.

Our returns process is easy If you have a faulty item, contact customer services to obtain a returns number and return it to us as soon as possible. If you would like to return an item, please check the warranty terms carefully to make sure that your item is covered.

Firstly, we will check it over and verify that it is faulty. If it is we will either repair it (if this route is agreed), supply you with a replacement it or issue you with a full refund which will also include shipping costs. The choice is yours.

We do not send pre-paid shipping labels for returns. If your item is found to be faulty we will refund additional shipping costs at standard Royal Mail rates. If you do need to return an item to us, you must include and reference numbers that you are given so that the return can be processed correctly.

We aim to ship all items within 48 hours, however you can return the order to us unopened 7 days from the date you make your payment. To cancel your order, please return the items and in their original condition to receive account credit or a full refund. You will have pay the postage costs when returning an item and it is your responsibility to ensure that the correct postage is paid, the goods are correctly packaged and a tracked postal service is used if required. If agreed, we will refund the postage.